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Privacy Policy



Privacy Policy

oneart.ai (“Company”, “we”, “us”, or “our”) Privacy Policy

oneart.ai is committed to protecting the privacy of our users. This Data Privacy Policy (“Policy”) explains how we collect, use, store, and disclose personal data when you access or use our website at https://www.oneart.ai/, any mobile applications, and any other related products or services (collectively, the “Services”). By using the Services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you must not access or use the Services.

Personal Data We Collect

We collect personal data when you provide it to us, when you use the Services, and when you communicate with us. The types of personal data we collect include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • IP address

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • To provide, maintain, and improve the Services
  • To process and fulfill orders, including shipping and delivery
  • To communicate with you about your account, orders, and the Services
  • To respond to your inquiries and provide customer support
  • To comply with legal requirements and protect our legal rights

Sharing Your Personal Data

We may share your personal data with the following subprocessors to help us provide the Services:

  • Gelato (Print on Demand Service): We use Gelato to process and fulfill orders, including printing and shipping. Gelato may process your name, postal address, and other necessary information to fulfill your order. You can review Gelato’s Privacy Policy at https://www.gelato.com/en-US/legal/privacy.
  • AWS LightSail (Hosting Provider): We use AWS LightSail to host our website and store your personal data. AWS LightSail may process your name, email address, postal address, phone number, and IP address.
  • Stripe (Payment Processor): We use Stripe as a payment processor. Stripe may process your payment details and other necessary information for transaction purposes.
  • Crisp Chat (Customer Support Service): We use Crisp Chat to provide customer support and communication through our website’s chat feature. Crisp Chat may process your name, email address, IP address, and any information you provide during your interactions with our support team. You can review Crisp Chat’s Privacy Policy at https://crisp.chat/en/privacy/.

We may also disclose your personal data:

  • To comply with any applicable laws, regulations, legal processes, or governmental requests
  • To enforce our rights under our agreements with you, including the Terms of Service
  • To protect the rights, property, or safety of the Company, our users, or the public

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal data, we will securely delete or anonymize it.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights with respect to your personal data:

  • Right to access: You have the right to request a copy of the personal data we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Right to erasure: You have the right to request that we delete your personal data, subject to certain conditions.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data, subject to certain conditions.
  • Right to data portability: You have the right to request that we transfer your personal data to you or another controller.
  • Right to object: You have the right to object to our processing of your personal data, subject to certain conditions.

To exercise any of these rights, please contact us at mail@oneart.ai.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data. If you have any concerns about the security of your personal data, please contact us at mail@oneart.ai.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence, including countries outside the European Economic Area (EEA). These countries may have data protection laws that differ from those in your country of residence. We take appropriate measures to ensure that your personal data is treated securely and in accordance with this Policy when it is transferred to these countries.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will provide reasonable advance notice of any material changes to the Policy. You are responsible for reviewing the Policy periodically for any changes. Your continued use of the Services following the posting of changes to the Policy constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or comments about this Policy, your personal data, or our data handling practices, please contact us at mail@oneart.ai.

Last Updated: 23.09.2023